Question 1

When will my order be shipped?

Accepted Answer

We ship out within 24 hours on business days, Mondays through Fridays.

Question 2

How long will it take for my order to arrive?

Accepted Answer

Orders within Asia normally take 1-4 business days to arrive after being shipped. Orders outside Asia normally take up to 6 business days to arrive after being shipped. Occasionally, international orders are delayed in customs causing the delivery to be delayed.
If you require a faster delivery service, please request during the order, we can use special express delivery for you.

Question 3

Does the product comes with warrenty?

Accepted Answer

All our products comes with a standard 90 days warranty (or other warranty period as agreed in writing). In the rare case of the product having a fault within the given warranty period, please contact us.
After we have received notification of your faulty product, you will receive a return merchandise authorization (RMA) number with shipping instructions via email. This RMA form must be returned with the goods and the RMA number must be clearly referenced on the packaging of the returned goods. Upon approval of your claim, a similar (non-defective) product will be sent. If we are unable to provide a product replacement, your payment will be refunded.

Question 4

Can I pick up my order? Can I use my own forwarder?

Accepted Answer

Yes, you can pick up your order at our office. Likewise, we welcome you to use your own forwarder for the delivery.

Question 5

Do you have rebate programme for big orders?

Accepted Answer

Yes for sure. If you order over US 30,000 per year, we are happy to arrange a special rebate program with corpoate clients. Please write to us with the subject REBATE PROGRAM for further information.

Question 6

I am looking for a product not listed on your website. Can you supply?

Accepted Answer

Yes for sure. Please email us. We have the network and resources to find the products for you.

FAQ

Frequently asked questions